Shipping policy

Shipping Policy

Last updated: August 27, 2026

1. Overview

How your order ships depends on the product.

Microduck ships from our warehouses in France (for European orders) and the United States (for North American orders). However the origin of the merchandise is from China, some duties may apply according to the rate at the moment of purchase.

Reachy Mini currently ships worldwide from our manufacturing partner's facility in Shenzhen, China. We are migrating Reachy Mini fulfilment to our French and US warehouses; this policy will be updated when that transition is complete.

Shipping costs and any applicable taxes are calculated and displayed at checkout before payment is confirmed.

2. Lead Times

Lead times include production. Once your order ships, delivery typically takes 3 to 8 business days depending on destination. You will receive a tracking email automatically once your order leaves our warehouse; from that point, standard carrier transit times apply.

If you have not received a tracking notification within the stated lead time, please contact us at sales@pollen-robotics.com with your order number.

3. Shipping Costs

Shipping is calculated at checkout based on your order size and delivery destination. Rates are shown before you confirm payment.

For large B2B orders, shipping is quoted individually based on destination, volume, and packaging requirements. Please contact sales@pollen-robotics.com for a quote on orders of 10 units or more or for orders with multiple delivery addresses.

4. Delivery Regions, Taxes and Duties

European Union. Orders ship from our French warehouse. VAT is applied at the rate of your delivery country and is included in the price shown. 

United States. Orders ship from our US warehouse, nevertheless some import duties apply as our prodct is originated in China and currently there are import duties in place. Sales tax is applied where we are registered to collect it, based on your delivery address.

United Kingdom, Switzerland, Norway and other non-EU destinations. Orders ship from our French warehouse and are subject to customs clearance in the destination country. Import VAT and any applicable duties may be payable by the recipient to the carrier or customs authority on delivery, unless collected at checkout.

Reachy Mini orders shipped from China are sent DDP (Delivered Duty Paid). Pollen Robotics manages customs clearance, and applicable import duties and taxes are calculated and charged at checkout. No additional charges apply on delivery.

5. Carriers

We ship via DHL, FedEx, Colissimo and Mondial Relay depending on your destination and the delivery option selected. The carrier and tracking details are confirmed in your shipping notification email.

Certain orders require a signature on delivery. Where a signature is required, this is indicated at checkout.

6. Delivery Issues

If your package arrives damaged:

• Note the damage with the carrier at the time of delivery
• Take photos of the packaging and the product
• Contact us at sales@pollen-robotics.com within 15 days of delivery

If your package is marked as delivered but you have not received it, contact us at sales@pollen-robotics.com with your order number. We will open an investigation with the carrier on your behalf.

Pollen Robotics cannot be held responsible for delays caused by customs processing, carrier issues, strikes, natural events, or other circumstances beyond our control.

7. Contact

For any shipping-related questions:

Pollen Robotics SAS, a Hugging Face company
2 Place Jean Jaurès, 33000 Bordeaux, France
sales@pollen-robotics.com