Contact information
Contact Us
Last updated: August 27, 2026
Pollen Robotics SAS, a Hugging Face company
2 Place Jean Jaurès, 33000 Bordeaux, France
General & Sales Inquiries
sales@pollen-robotics.com
For questions about products, pricing, bulk orders, distributor partnerships, or anything pre-purchase.
Order & Shipping Support
sales@pollen-robotics.com
For questions about an existing order, tracking, delivery issues, or returns. Please include your order or invoice number in your message to help us assist you faster.
Technical Support & Developer Community
For technical questions about Reachy Mini, Microduck, the SDK, apps, and development:
- 📖 Documentation: huggingface.co/docs/reachy_mini
- 💬 Discord community: discord.gg/2bAhWfXme9
- 🐙 GitHub: github.com/pollen-robotics/reachy_mini and github.com/pollen-robotics/microduck
B2B & Institutional Orders
sales@pollen-robotics.com
For universities, research labs, and corporate purchases requiring formal quotes, purchase orders, or invoicing.
Press & Media
contact@pollen-robotics.com
Privacy & Data Protection
contact@pollen-robotics.com
For questions about your personal data or to exercise your privacy rights.
Response Times
We aim to respond to all inquiries within 1–4 business days. Our team is based in France (CET timezone). Messages received on weekends or public holidays will be answered on the next business day.
Consumer Mediation
Before referring a dispute to mediation, please contact us first at sales@pollen-robotics.com so we can try to resolve it directly.
Legal
Pollen Robotics SAS
SIRET: 82026621100045
TVA Intracommunautaire: FR19820266211
2 Place Jean Jaurès, 33000 Bordeaux, France