Contact information
Contact Us
Last updated: June 1, 2026
Pollen Robotics SAS, a Hugging Face company
2 Place Jean Jaurès 33000 Bordeaux, France
General & Sales Inquiries sales@pollen-robotics.com
For questions about products, pricing, bulk orders, distributor partnerships, or anything pre-purchase.
Order & Shipping Support sales@pollen-robotics.com
For questions about an existing order, tracking, delivery issues, or returns. Please include your order/invoice number in your message to help us assist you faster.
Technical Support & Developer Community For technical questions about Reachy Mini, SDK, apps, and development:
- 📖 Documentation: huggingface.co/docs/reachy_mini
- 💬 Discord community: discord.gg/2bAhWfXme9
- 🐙 GitHub: github.com/pollen-robotics/reachy_mini
B2B & Institutional Orders For universities, research labs, and corporate purchases requiring formal quotes, purchase orders, or invoicing: sales@pollen-robotics.com
Press & Media contact@pollen-robotics.com
Response Times
We aim to respond to all inquiries within 1–4 business days. Our team is based in France (CET timezone). Messages received on weekends or public holidays will be answered on the next business day.
Legal
Pollen Robotics SAS SIRET: 82026621100045
TVA Intracommunautaire: FR19820266211
2 Place Jean Jaurès, 33000 Bordeaux, France